Penske Shock Assembly

We appreciate your business and are committed to providing you with exceptional service and timely delivery. Please review the shipping information below for your order.

Order Processing Time:

Orders are usually processed within 24-48 hours after the order has been placed.
Custom or special order items may take longer to process, typically 3-5 business days.

Shipping Methods:

Standard Shipping (3-7 business days)
Expedited Shipping (2-3 business days)
Express Shipping (1-2 business days)

Packaging:

Rest assured that all items will be securely and safely packaged to prevent any damage during transit. Fragile or high-value parts will be packaged with additional protective materials, such as bubble wrap or foam padding.

Shipping Rates:

Shipping rates vary based on the size, weight, and destination of the package. You can view the estimated shipping costs for your order during the checkout process before placing your order.

Order Tracking:

Once your order has been shipped, you will receive an email with the tracking number and carrier information. You can also track your order status by logging into your account.

International Shipping:

We ship worldwide! Please note that international shipping rates and delivery times may vary based on destination. Customers are responsible for any customs fees, import taxes, or additional charges that may apply.

Return Policy

We want you to be completely satisfied with your purchase from [Store Name]. If for any reason you need to return a part, please review our policy below:

Eligibility for Returns

• Returns are accepted within 30 days of the original purchase date.
• Parts must be unused, uninstalled, and in their original packaging. Items showing signs of installation, modification, or wear cannot be returned.
• Special order items, electrical components, and clearance/closeout products are non-returnable unless defective.

How to Return an Item

1. Contact our customer service team at [Phone Number] or [Email Address] to request a Return Authorization (RA) number. Returns without an RA number may not be accepted.
2. Pack the item securely in its original packaging, including all hardware, instructions, and accessories.
3. Clearly write the RA number on the outside of the package.
4. Ship the item to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refunds

• Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days.
• Shipping charges are non-refundable unless the return is due to our error or a defective product.
• If the returned item shows signs of use or damage, a restocking fee may apply or the return may be denied.

Exchanges & Defective Items

• If you receive a defective or incorrect part, contact us within 7 days of delivery. We’ll arrange for a replacement or issue a full refund at no additional cost.

Questions?
If you have any questions about our return policy, please reach out to us at [Phone Number] or [Email Address]. Our team is here to help.

Thank you for choosing [Store Name] for your race car parts needs!